1
| Hank M. | | August 21, 2018 | |
"Whatever happened to customer service? Part 2
So, I had gone to Sports Clips in West Chicago (you can read that review) which led me here. I walk up to the counter where two employees stood. One asks me if I had been there before and I said I had not. So, she flips around the pad that is screwed onto the counter and tells me to put in my information? What? Isn't that something they do? Isn't their system that they know how to navigate easier for them to fill out. Isn't "connecting" with a customer part of the corporate business plan for Sports Clip? Because this whole "do it yourself" attitude seems to be at every shop. Again, I ask, whatever happened to customer service? A little interaction goes a long way. They were standing right in front of me. Couldn't they spend a few minutes talking to a new client? I was actually a little bit taken aback by the whole thing to the point I stood there a few seconds thinking about whether I wanted to waste my time doing their job for them. I decided I did not and I left. I ended up at Supercuts down the road and, guess what, although both of the stylists were busy. One took the time to greet me, ask if I could wait just a few minutes while she finished up her client, and offered me a water. See, now, that wasn't THAT hard. Talk to the client. Acknowledge he or she is the client. Be nice. Do your job. THAT is customer service. I am done with Sports Clips, though I had been a regular customer at other shops."
5
| James E. Gallagher Gally | | July 03, 2018 | |
"Friendly place. Nice staff."
5
| Marya M | | July 07, 2018 | |
"This was our first haircut experience here and to say the least it was wonderful! Diana did my brother’s hair and it looks really nice. Also their store was very clean and looked new.We would definitely come again and I rate this a 5/5!"
5
| Brian Kurtz | | June 11, 2018 | |
"I’ve been here multiple times never really asked for anyone in particular but everyone has been great. Last couple of times I went I saw Dana...she was great to work with. Brought my 4year old kid that is on the spectrum to see her and she was fabulous. Hope to see her again for Dad and son haircuts. Thank you Dana!!"
3
| William Rosen | | April 27, 2018 | |
"Nice place friendly staff I could do without all the upselling though."
5
| Mark Schroeder | | April 15, 2018 | |
"Awesome friendly staff.."
5
| Nick Alletto | | April 21, 2018 | |
"My boys and I love coming here for a great haircut and MVP treatment!! Dana is the best. Always a great experience with her!!"
5
| Bryan J. | | April 07, 2018 | |
"Great place to get a haircut! Got my hair and beard cut by Dana and love the outcome! Would definitely recommend her for cutting your hair/beard!"
5
| Thomas Friedman | | April 08, 2018 | |
"This is the only Sports Clips I frequent. I have not met a stylist that didn't do a good job. They are polite and courteous. There wait doesn't got terrible. The most I have waited is about 20 minutes. It's my place to get a hair cut or beard trim."
4
| Brad Sherman | | March 30, 2018 | |
"Haircuts. No reservations. Sports on tv while you are clipped. Get the MVP with massage."